Refund policy
Thanks for shopping with TailTales. We want to ensure you have an exceptional experience with our products.
Because we work directly with global suppliers to bring you the best items at the lowest prices, our return and refund process operates a bit differently than traditional retail. Please read this policy carefully before making a purchase.
1. Returns Timeframe
You have 14 days from the date your item was delivered to request a return or exchange. Unfortunately, requests made after this period cannot be accepted.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
Unused and Original Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
Proof of Purchase: We require a receipt, order number, or other proof of purchase.
Note: Certain items such as perishable goods, custom/personalized products, and intimate/sanitary goods are exempt from returns.
Proof of Purchase: We require a receipt, order number, or other proof of purchase.
Note: Certain items such as perishable goods, custom/personalized products, and intimate/sanitary goods are exempt from returns.
3. How to Initiate a Return
Do not send the product back to the manufacturer without authorization. To initiate a return:
Contact our support team at telltalesstore@gmail.com with your order number and the reason for the return.
If your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the correct return shipping address (which may be different from the origin address).
Securely pack the item and ship it back to us.
4. Return Shipping Costs
Customers are responsible for paying for their own return shipping costs unless the return is due to our error (e.g., wrong or defective item). Return shipping costs are non-refundable. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.
5. Damaged, Defective, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately (within 24 hours of delivery) at telltalesstore@gmail.com. Please include photos or a video clearly showing the issue. We will review the case and arrange for a replacement or a refund.
6. Refunds (If Applicable)
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
If Approved: Your refund will be processed, and a credit will be automatically applied to your original method of payment within 5–10 business days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account, then contact your credit card company or bank. It may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at telltalesstore@gmail.com.
7. Non-Refundable Situations
We do not issue refunds or accept returns in the following situations:
The package did not arrive due to factors within the customer's control (e.g., providing the wrong shipping address).
The package did not arrive due to exceptional circumstances outside our control (e.g., customs delays, natural disasters).
The customer changed their mind or no longer wants the item.
8. Order Cancellations
We process orders very quickly. If you need to change or cancel your order, you must contact us within 24 hours of placing it. Once the order has been processed and dispatched by our suppliers, it cannot be canceled.